FAQS
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ARE THE PERSONAL DETAILS THAT I HAVE SHARED WITH YOU SECURE?
We understand that your privacy is of utmost importance to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy for further details
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IS THERE A DIFFERENCE BETWEEN THE PRODUCTS AVAILABLE IN YOUR STORE AND ON WWW.JUSTWATCHES.COM
It differs depending on stock availability, all purchases made on our website are fulfilled directly from third part warehouse. Rest assured all our products go through stringent quality checks before shipping.
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DO I NEED TO CREATE AN ACCOUNT ON JUST WATCHES TO BUY A PRODUCT?
Yes, you need to register on www.justwatches.com as it makes your shopping experience much smoother. You benefit through a faster checkout, order tracking and curated recommendation of products based on your liking (which you may access at a later time) and provides a better shopping experience.
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WHEN WILL I GET MY REFUND?
In case refund request post delivery of the product, customer need to make sure product is in good condition intact with tag and other document before handing it over to courier partner. Once the returned product is received at our warehouse post QC confirmation we will take action on refund.
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DO I NEED TO PAY FOR SHIPPING
No. Shipping is free all over India
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HOW CAN I RETURN MY PRODUCT?
If customer is not satisfied with product and wish to return the same, the customer should contact TEN X customer care on 022 68353125 (10 am to 7 pm, Monday To Saturday) (Except Government Holidays) or write to jw.support@tenxcommerce.com within 7 (Seven) days from the receipt of product to request return FOR refund. We shall not entertain any request for return for refund after 7 (Seven) days from the date of receipt of the product.
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HOW CAN I EXCHANGE MY WATCH?
We will not accept return FOR EXCHNAGE/ REPLACE Product in case there is no MANUFACTURING defect in the Product or any damage is caused to Product due to neglect of Customer or IN CASE the product RECEIVED ARE found to be broken or tampered OR MODIFIED or mishandled or WITHOUT PACKAGE or is NOT SUPPORTED WITH invoice/warranty card. In such situation TEN X reserves right to ship the same back to customer in same condition and in such case no exchange will be processed. For more details please refer our Shipping and Return Policies
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What is the delivery timeline or my order?
The general delivery timeline is 3 to 5 business days (metro cities) and 5 –7 business days (non-metro cities) depending on the delivery address pin code.
